The National Disability Insurance Scheme (NDIS) recently undertook an inquiry into aspects of supported accommodation, examining over 7000 reportable incidents and complaints made about supported accommodation services from July 2018 to September 2022.
The report identified the following key underlying causes of complaints, namely:
- the capability and culture of the workforce;
- the nature of supported accommodation settings and the way resources are applied to enable safe and quality supports;
- inadequate transparency and communication about the supports that will be delivered, how and why they might change; and
- how serious incidents and issues affecting a person are being managed and why they occurred in the first place.
In response to the report, the NDIS Commission has prioritised improving the quality and safety of supported independent living supports, amplifying the voice of the people with disability living in supported accommodation and improving the NDIS to maximise the choice, control and experience of participants living in supported accommodation.
The NDIS Commission has developed a detailed action plan which can be accessed here.
Click here to find out more.
How we can help
For more information, please contact the Russell Kennedy Disability Team.
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