Australian Consumer Law video update: Extended Warranties - New Mandatory Text

Our and Commercial team provide an update on the Australian Consumer Law. 

 

The new Mandatory Texts are:

For Services:

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensation for its reduced value

You are also entitled to be compensated for any other reasonably foreseeable loss or damage.

If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

For Goods and Services supplied together:

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

If you would like to speak to us about Australian Consumer Law, or any other matter, please contact Rohan Harris on 02 8987 0024.

View related insights

Rohan Harris Jacqueline Vuong - Direct Selling 360 x 240

From Start-up to Success: Overcoming Legal Challenges in Direct Selling

19 Jun 2025

In this video alert, we look at the key legal issues that you need to be aware of when starting a direct selling business in Australia. We'll cover important topics like choosing the right business st ...

View
C and C 5 Sep Alert Thumbnail

Changes to Australia’s merger laws – ACCC releases guidelines for new regime

5 Mar 2025

The ACCC has released initial guidance about the transition to Australia’s new merger clearance regime. The new regime is a significant departure from the current merger clearance regime and wil ...

View
Charity Alert Dec 2024 360 x240

Charity Alert | Giving Funds 101 – what you need to know

19 Dec 2024

On 5 December 2024, Hon Dr Andrew Leigh MP announced the Government’s intention to reform aspects of the law relating to philanthropic giving. This was in response to the recommendations made by ...

View