Aged Care Chair Web Banner

Additional Services and My Aged Care: some much needed clarity?

Anita Courtney, Solomon Miller, Victor Harcourt

On, or around 22 July 2019, the Department of Health updated its My Aged Care website section on aged care fees to include the following section regarding additional services:

Aged care alert picture

*image from

This statement addresses some of the key controversies in relation to additional services, namely:

  • whether providers can require residents to pay for additional services as a condition of entry (ie the ‘mandatory model’); and
  • whether they can be provided on a packaged basis, similar to extra services.

While such reliance on statements should always be undertaken with caution, this statement appears to make it clear that according to the regulators providers can have a “mandatory” additional services fee, and that services can be provided on a packaged basis. Although it is clear that consumers can only be charged for services they can make use of, it also appears to reaffirm that they do not have to actually use the services.

With the importance of increased consumer contributions highlighted by both the Tune Review and recent Stewart Brown benchmarking, this clarity is likely to be welcomed by the sector.

This does not address all the controversies in relation to additional services. There remains a need for clarity of other key issues, such as what an itemised account requires, and in what circumstances providers can charge for higher quality forms of services in the specified care and services.  However, this statement should provide some greater certainty to providers and residents.

Providers charging, or considering charging for, additional services should continue to closely monitor regulatory developments in this area and seek legal advice if required as it remains a high risk area for providers.

For more information

Please contact Anita CourtneySolomon Miller or Victor Harcourt from our Aged Care team should you require further information or advice.

If you would like to keep in touch with alerts and insights from our expert Aged Care team, you can subscribe to our mailing list here.

View related insights

Easy English Banner - alert 360x240

Release of Russell Kennedy’s Easy English Guide to the Home Care Agreement and updates to our Home Care and Resident Agreements

1 Jul 2020

Russell Kennedy has recently finalised an Easy English Guide to our Home Care (HCP) Client Agreement ...


NSW Retirement Village Operators: COVID-19 - Temporary Compliance Relief

16 Jun 2020

The NSW Minister for Better Regulation and Innovation, Kevin Anderson, recently made a number of Min ...

Home care couple doing paperwork - 360x240

Home Care Pricing Transition deadline fast approaching on 1 July 2020

10 Jun 2020

The 1 July 2020 for transitioning pre-1 July 2019 consumers to the new pricing rules is fast approac ...