Aged Care Chair Web Banner

Additional Services and My Aged Care: some much needed clarity?

Anita Courtney, Solomon Miller, Victor Harcourt

On, or around 22 July 2019, the Department of Health updated its My Aged Care website section on aged care fees to include the following section regarding additional services:

Aged care alert picture

*image from

This statement addresses some of the key controversies in relation to additional services, namely:

  • whether providers can require residents to pay for additional services as a condition of entry (ie the ‘mandatory model’); and
  • whether they can be provided on a packaged basis, similar to extra services.

While such reliance on statements should always be undertaken with caution, this statement appears to make it clear that according to the regulators providers can have a “mandatory” additional services fee, and that services can be provided on a packaged basis. Although it is clear that consumers can only be charged for services they can make use of, it also appears to reaffirm that they do not have to actually use the services.

With the importance of increased consumer contributions highlighted by both the Tune Review and recent Stewart Brown benchmarking, this clarity is likely to be welcomed by the sector.

This does not address all the controversies in relation to additional services. There remains a need for clarity of other key issues, such as what an itemised account requires, and in what circumstances providers can charge for higher quality forms of services in the specified care and services.  However, this statement should provide some greater certainty to providers and residents.

Providers charging, or considering charging for, additional services should continue to closely monitor regulatory developments in this area and seek legal advice if required as it remains a high risk area for providers.

For more information

Please contact Anita CourtneySolomon Miller or Victor Harcourt from our Aged Care team should you require further information or advice.

If you would like to keep in touch with alerts and insights from our expert Aged Care team, you can subscribe to our mailing list here.

View related insights

CoronaVirus thumb 360 x 240

Retirement Village Operators in Victoria – How to conduct your Annual General Meeting in the COVID-19 climate?

6 Oct 2020

The current Victorian government restrictions set by the Chief Health Officer continue to impact the ...


Clinical governance, risk and duty of care for aged care providers in times of COVID-19: a look at CPR

1 Sep 2020

The additional scrutiny on aged care as a result of COVID-19 draws particular attention to issues su ...


Managing leave in residential aged care during Victoria’s lockdown

25 Aug 2020

With Victoria’s COVID-19 cases on a slow decline, Stay at Home Directions are said to be in place fo ...