Russell Kennedy and Pride Living Webinar: How to successfully implement and manage Additional Services

  • When: 12 November 2020
  • Time: 11:00 am - 12:00 pm AEDT
  • Where: Online via Zoom using your PC or mobile
Register for event Share

Banner - RK Pride Living 1900x500

Who should attend:
This session is relevant to CEOs, CFOs, Operation Managers, GMs, Quality Managers, General Counsel, Risk and Compliance Officers and Board Members of providers who currently offer or are considering offering Additional Services to your residents.

Providers are increasingly looking for new ways increase and improve the service offering to residents to enhance their lives – one approach is through offering residents Additional Services.

While the benefits are significant there are risks and traps that must be avoided particularly with the ever-increasing scrutiny from the Aged Care Quality and Safety Commission.

This webinar is brought to you by industry leaders from Russell Kennedy and Pride Living and provides a comprehensive overview of the opportunities, the compliance requirements and key learnings from the Bupa and Regis cases as they relate to Additional Services.

Our panel of experts includes:

Opportunity to submit your questions - Q&A

You have the opportunity to submit questions before the webinar. Please submit any questions to


Webinar Details

We are utilising Zoom to run this webinar. Zoom is free to download and can be viewed from your PC/mobile device. 

The live webinar is free to attend and attendees will be sent a link to log into the live webinar room 15 minutes before the scheduled start time.

DATE: Thursday 12 November 2020
11:00 am – 12:00 pm AEDT
This webinar is free to attend but bookings are essential as places are limited.

To register for this online webinar click the button below:

Register for the webinar here


Victor Harcourt

Victor Harcourt


Victor leads the Aged Care team and is a recognised senior practitioner in administrative and disciplinary law, health and aged care, prosecutions, government law and alternative dispute resolution. Victor has a Masters in Health and Medical Law and was named Best Lawyers' 2014 Melbourne Health and Aged Care Law "Lawyer of the Year" and was recognised in 2012 - 2021 for his expertise in Health and Aged Care Law. He was also recognised in 2014 - 2020 for his expertise in Government Practice and in Retirement Villages and Senior Living Law in 2017 - 2021.

Victor is currently conducting litigation in the Federal Court looking at the issue of additional services.

 View Profile


Bruce Bailey

Managing Director, Pride Living

As the founding Director of Pride Living, Bruce’s focus and commitment is in working with aged care providers to find practical and commercial solutions that assist them remain sustainable, focussed and financially viable in a complex environment. His expertise and passion are recognised nationally by providers, industry peaks and government. He serves as a Non-Executive Director and Chairman of the Audit, Risk Management and Compliance committee of RSL Life Care.

Bruce has more than 25 years’ experience in professional practice with a strong focus on aged care and the not-for-profit sector. He is a Member of Chartered Accountants Australia and New Zealand, is a Chartered Tax Advisor through the Taxation Institute of Australia, a Member of the Australian Institute of Company Directors and registered Company Auditor.

View Profile

James Saunders

Partner - Financial & Operational Management, Pride Living

For over 30 years James has been a leader in the aged care industry working to ensure providers maximise their operations and profitability. As former CEO of a well-regarded aged care group, he has genuine insight into all aspects of aged care operations and is called upon by company directors, CEO’s and senior aged care managers to provide strategic advice, particularly in respect of revenue maximisation, workforce analysis, change management, property development, service commissioning and in assisting to build effective management teams.

As a strong advocate for the aged care industry, James has held positions on several industry bodies and working groups including LASA and the NSW-ACT Nursing and Management Advisory Committee (NAMPAC).

View Profile
Anita Courtney

Anita Courtney


Anita is a principal in Russell Kennedy’s Aged Care team. She specialises in helping providers respond to, and challenge decisions of the aged care regulators including the Department of Health and Aged Care Quality and Safety Commission.

Anita’s experience includes assisting providers in understanding their legislative and compliance responsibilities under the Aged Care Act and its principles, privacy legislation, sanctions and other laws.

Anita regularly works with Pride Living and others to review providers’ additional services offerings to help them reduce their risks and is assisting Victor with the Federal Court litigation.

View Profile

Event contact

P +61 3 9609 1555
For more information regarding this webinar please contact our events team.