Russell Kennedy and Pride Living Webinar: Serious Incident Response Scheme (SIRS) - Are you prepared?

  • When: 16 March 2021
  • Time: 11:00 am - 12:00 pm AEDT
  • Where: Online via Zoom using your PC or mobile
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Who should attend:
CEOs, Operation Managers, GMs, Quality Managers, General Counsel, Risk and Compliance Officers and Board Members from aged care providers.

From 1 April 2021, residential aged care providers will have a new statutory reporting regime for “serious incidents”, which go far beyond the current requirements in relation to “reportable assaults”. The new Scheme is being implemented nationally to manage, prevent and taking appropriate actions, if and when an incident may occur.

This free webinar will cover the key information aged care providers need to be aware of now, ahead of the looming 1 April deadline to ensure they are legally compliant with the new Scheme. This session will equip aged care providers with the knowledge and practical tips to implement the system effectively in line with Government directives.

The topics covered in the session include:

  • An overview of the Serious Incident Response Scheme
  • Definitions of “serious incident” for mandatory reporting
  • Reporting and recordkeeping requirements
  • Practical tips on implementing the incident management system
  • Concepts of Preventive and Reactive risk management
  • Concept of Root Cause Analysis in incident investigation
  • Protecting confidentiality through legal professional privilege

This webinar will be presented by Pride Living’s Quality & Clinical Governance Partner Katrina Ong and Russell Kennedy Aged Care Principal Anita Courtney. Victor Harcourt, head of Russell Kennedy’s aged care team will facilitate the session and we will also have a team answering your questions during the webinar.

Opportunity to submit your questions - Q&A

You have the opportunity to submit questions before the webinar. Please submit any questions to


Webinar Details

We are utilising Zoom to run this webinar. Zoom is free to download and can be viewed from your PC/mobile device. 

The live webinar is free to attend and attendees will be sent a link to log into the live webinar room 15 minutes before the scheduled start time.

DATE: Tuesday 16 March 2021
11:00 am – 12:00 pm AEDT
This webinar is free to attend but bookings are essential as places are limited.

To register for this online webinar click the button below:

Register for the webinar here


Victor Harcourt

Victor Harcourt


Victor leads the Aged Care team and is a recognised senior practitioner in administrative and disciplinary law, health and aged care, prosecutions, government law and alternative dispute resolution. Victor has a Masters in Health and Medical Law and was named Best Lawyers' 2014 Melbourne Health and Aged Care Law "Lawyer of the Year" and was recognised in 2012 - 2021 for his expertise in Health and Aged Care Law. He was also recognised in 2014 - 2020 for his expertise in Government Practice and in Retirement Villages and Senior Living Law in 2017 - 2021.

Victor is currently conducting litigation in the Federal Court looking at the issue of additional services.

Victor will be the facilitator for this webinar.

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Anita Courtney

Anita Courtney


Anita is a principal in Russell Kennedy’s Aged Care team. She specialises in helping providers respond to, and challenge decisions of the aged care regulators including the Department of Health and Aged Care Quality and Safety Commission. Anita’s experience includes assisting providers in understanding their legislative and compliance responsibilities under the Aged Care Act and its principles, privacy legislation, sanctions and other laws. Anita regularly works with Pride Living and others to review providers’ additional services offerings to help them reduce their risks and is assisting Victor with the Federal Court litigation.

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Katrina Ong 400x300

Katrina Ong

Partner - Quality & Clinical Governance, Pride Living

With substantial experience in clinical practice within aged care as registered nurse, Katrina has worked to transform the way in which resident care is delivered in aged care services. She has a particular interest in supporting providers, large and small, to develop effective quality management systems as well as to ensure their systems respond to the new aged care quality standards.

As someone who has worked ‘hands on’ in the aged care industry, she offers an authentic understanding of the challenges providers face in delivering exceptional resident care in an ever more complex and consumer driven environment.

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Event contact

P +61 3 9609 1555
For more information regarding this webinar please contact our events team.