Managing serious incidents in Aged Care
The regulatory and litigation landscape for aged care providers continues to intensify. When serious incidents occur, providers must navigate strict reporting obligations, regulator scrutiny, staff management issues and potential claims from families.
How an organisation responds in the immediate aftermath of an incident can significantly affect regulatory outcomes, legal risk and reputational impact.
Join our aged care team for a practical session on managing serious incidents, from SIRS reporting and internal investigations through to staff issues, regulator engagement and family claims.
Program
Session 1 – SIRS & Incident Management Refresher overview
Anita Courtney (Principal) & Johanna Heaven (Senior Associate)
- Overview of SIRS (reportable incidents) and incident management system obligations, including worker training requirements
- Time for Q&A
Session 2 – Investigations and Investigation Reports: Legal & Practical Issues Panel
Anthony Massaro (Principal), Emma Fitzgibbon (Special Counsel) & Johanna Heaven (Senior Associate)
- Client legal privilege
- Who investigation reports can be disclosed to
- Open disclosure considerations
- Common pitfalls
- Time for Q&A
Session 3 – Staff Issues Following an Incident
Mandi Xu (Principal), Anthony Massaro (Principal) & Sara Ibrahim (Lawyer)
- Managing disciplinary processes
- “Friendly” witnesses
- Standing staff down during investigations
- Time for Q&A
Session 4 – Personal Liability for Aged Care Workers & Responsible Persons
Victor Harcourt (Principal)
- Aged Care Code of Conduct and statutory duties.
- Time for Q&A
Session 5 – Regulators, Families & Claims – Panel
Victor Harcourt (Principal), Ben Lloyd (Principal), Anthony Massaro (Principal) & Emma Fitzgibbon (Special Counsel)
A practical discussion on managing regulatory engagement and family claims following an incident.
Topics include:
- Responding to regulators (ACQSC, Workplace Safety, Coroner)
- Managing family complaints and claims
- Litigation trends in the sector
- Time for Q&A
Cost:
$280 per person (Inc. GST)
For group bookings of 5+ we are able provide an invoice on request. Please contact us to discuss.
Discounted rates available for bookings 5+
Please don't hesitate to reach out to Tania or Hamish from our Business Development team for any questions, for further discussions or for group bookings and special offers
tburton@rk.com.au | +61 3 8637 9472
hpascoe@rk.com.au | +61 3 8637 9447
Who should attend?
This one-off webinar is ideal for aged care workers who are required to report incidents, managers who are required to manage and investigate incidents, executive /governance teams, Quality teams, HR teams who are required to manage staff with respect to incidents. We encourage you to invite your colleagues to this session.
Your Russell Kennedy hosts and presenters: