Who should attend: Management, finance, accounts and admissions teams.

As regulatory scrutiny intensifies and financial pressures grow across the sector, aged care providers are facing increasingly complex challenges in recovering unpaid fees while maintaining compliance and consumer rights.

Join Russell Kennedy’s leading aged care, retirement living and disputes team for a practical webinar on managing credit risk, strengthening agreements and improving debt recovery outcomes.

With the rising cost of living, aged care providers face an increased risk of consumers failing to pay their fees. However, as a sector under the close scrutiny of regulators and the public, providers must be careful not to infringe the rights of consumers in recovering their debts.

Topics Include:

• Practical strategies to minimise bad debts
• Strengthening processes in admitting resident and onboarding participants
• The use of Guarantees, caveats and debt recovery tools
• Managing accruing debt
• Tribunal applications, enforcement and litigation considerations

The session will be presented by Anita Courtney and Johanna Heaven who both regularly assist aged care providers in recovering unpaid fees and in making applications to the Tribunal, as well as Suzanne Rieschieck of our Commercial Litigation and Retirement Living team and Mitch Watkins bringing Litigation and Enforcement expertise.

Opportunity to submit your questions - Q&A

To make the session as interactive as possible, you have the opportunity to submit questions before the training. Please submit any questions via the RSVP form

Online Training Details

We are utilising Zoom to run this webinar. Zoom is free to download and can be viewed from your PC/mobile device. The Zoom link to log into the live training will be sent to registered attendees before the scheduled start time.

To register for this aged care training, click the button below:

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